Frequently Asked Questions

Where to find our app?

Find our application in the App store and Google Play Store. Click on the following link or scan the code to get it.

QR code pour télécharger l'application uTopie dans l'App Store
QR code pour télécharger l'application uTopie dans Google Play
I am not able to download my eBook

Try deactivating the sleeping mode on your tablet or smartphone:

  1. Delete the book in the uTopie library section.

  2. Go to your device Settings and deactivate the sleeping mode or auto-lock on iPad and iPhones.

  3. Go back to uTopie and download your book again.

 

I cannot scan my QR code

Authorize the access to the camera for uTopie application:

  1. Go to your device Settings. Find uTopie in the left bar menu and click on it. Authorise the access to the camera.

  2. Go back to uTopie and scan your code. You can now download your ebook.

 

You have another question?

Write us, we will answer you as soon as possible.